Last Updated: April 1, 2024
At DmVarket, we are committed to ensuring your satisfaction with our design projects and services. We understand that sometimes a purchase may not meet your expectations, and we have established this Refund Policy to outline the circumstances under which refunds may be issued.
Please review this policy carefully before making a purchase. By using our services and making purchases, you agree to the terms of this Refund Policy.
DmVarket offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, completeness, or usability of any design project, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription deliveries.
You may be eligible for a refund in the following circumstances:
To be eligible for a refund, you must notify us of the issue within:
We strongly recommend that you review your purchase as soon as possible after delivery to ensure timely reporting of any issues.
For digital products, we do not typically require you to "return" the files, but we may ask you to confirm that you will delete all copies of the design project from your devices.
Refunds will be processed using the original payment method used for the purchase:
In some cases, we may offer store credit instead of a monetary refund, particularly for partial refunds or when the original payment method cannot be refunded.
The following items and services are generally not eligible for refunds:
Exceptions may be made on a case-by-case basis at our discretion.
In some cases, we may issue partial refunds:
The amount of a partial refund will be determined based on the specific circumstances of each case.
For standard design projects, orders can be cancelled and fully refunded if the cancellation request is received before the design project is delivered or downloaded.
You may cancel a subscription at any time through your account settings or by contacting customer service. Cancellation will stop future billing but will not refund the current subscription period. You will continue to have access to subscription benefits until the end of the current billing period.
Cancellations of customization services will be handled as follows:
If you experience technical difficulties with accessing or using a design project, our support team will first attempt to resolve these issues. Refunds for technical problems will only be issued if we are unable to resolve the issue within a reasonable timeframe.
Items purchased during promotional periods or with special discounts may have modified refund terms, which will be clearly stated during the promotional period.
In the event of circumstances beyond our control (including but not limited to natural disasters, pandemics, or major system failures), refund processing times may be extended, and alternative solutions may be offered.
This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, you may have additional rights under the EU Consumer Rights Directive and local consumer protection laws.
For customers in Spain, this policy complies with Spanish consumer protection laws, including the Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
If you have any questions about this Refund Policy, please contact us:
The concept of "return policies" in design has historical roots. In the Renaissance era, wealthy patrons who commissioned artwork or architectural designs often had informal agreements that allowed them to refuse work that didn't meet their expectations—an early form of refund policy.